Are you annoyed when you buy a product you like but the payment fails at the end of the payment? Yes, me too. This blog has sorted out five situations you may encounter and solutions, which may be helpful to you. When your payment fails, the best way is to contact us for assistance first.
1.Mandatory fields are missing
Situation: The code sent by the country where the order is located is UK, and the two-digit country code in the UK is GB. The payment cannot be made due to the wrong code setting in the background.
Solution: After the website developer adjusts the code information, contact the cardholder to make payment again
2. Suspected fraud
Situation: The cardholder triggers a certain risk control of the bank during the payment process, thereby blocking the payment. If your credit card itself has restrictions or there are special records, the transaction will fail.
Solution: You can contact your card issuer to confirm the real transaction reason, request to inquire and release the transaction restriction for re-payment or card replacement payment, or contact us for offline payment.
3. Unexpected system error
Situation: The country where the card is held, the country where the customer is located is different, the cross-border transfer is risky, you cannot pay with a credit card, and the transaction is thrown due to bank network fluctuations and other reasons that cause the order to fail.
Solution: You can tell us the specific reasons for choosing cross-border transactions. In addition to using credit cards, you can also choose to use paypal or offline transfer for transactions.
4. R0000: High risk
Situation: Because the single transaction limit of the bank is blocked, there is a potential risk of chargeback in international credit card payment, that is, the cardholder can initiate a chargeback for the order within 180 days after the transaction and some card-issuing banks or even longer (apply for a chargeback a transaction on a bill), such as a chargeback for a large order.
Solution: If there are orders that exceed the limit, you can contact us to transfer money through other methods.
5. 3D Authentication Failed
Situation: The identity verification failed, which may be due to the transaction failure caused by the cardholder filling in the wrong information when the bank verifies the information.
Solution: At this time, you need to fill in the personal information reserved in the bank to avoid transaction failure due to incorrect information authentication. If you have already registered, you can contact the bank for verification, or contact us to change the transaction method.