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Shipping Policy

What is the shipping method and cost?

Generally, if your parcel weight is over 2kg, we usually choose DHL(7-15 days).

If your parcel weight is below 2kg, we have two options:

1. Economy Shipping (25-45 days)

2. Expedited Shipping (15-25 days)

It will take around 45-60 days for shipment via ePacket/China Post Registered Air Mail/EMS, which can’t be guaranteed due to force majeure. If you can’t get the air mail package after 2months, please let us know asap:

If your want to preview the shipping cost: add wishing product to cart--checkout your cart- finish address and click “continue”- show up the shipping information.

Note: If we found out that your address belongs to remote places by DHL, you need to pay a remote fee. The remote fee is about 30USD.

How do I track my order?

After you finish the order, you can receive an email from us.

Order Tracking URL:

All of the problems with your order, please contact the email:

Where can you ship to?

We can ship SVBONY products around the world from Hong Kong, China. Our goal is to bring SVBONY products to more places around the world.

How long does delivery take?

Orders received for items that are in-stock ship out the next business day.

When an item is not in stock we ship it as soon as it is available.

I ordered more than one item. Will they all be delivered at the same time?

Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at