Due to COVID-19 shipping times may vary ×

+86 15038106914

 Address: HK,CN

Shipping

What is the shipping method and cost?

Generally, if your parcel weight is over 2kg, we usually choose DHL(3-7days).

If your parcel weight is below 2kg, we have two options:

1. Economy Shipping (25-35 business days)

2. Expedited Shipping (3-7 business days)

If your want to preview the shipping cost: add wishing product to cart--checkout your cart- finish address and click “continue”- show up the shipping information.

Note: If we found out that your address belongs to remote places by DHL, you need to pay a remote fee. The remote fee is about 30USD.

How do I track my order?

After you finish the order, you can receive an email from us.

All of the problems with your order, please contact the email: solution@svbony.com

Where can you ship to?

We can ship SVBONY products around the world from Hong Kong, China. Our goal is to bring SVBONY products to more places around the world.

How long does delivery take?

Orders received for items that are in-stock ship out the next business day.IT will take 5-10 days.

When an item is not in stock we ship it as soon as it is available.

I ordered more than one item. Will they all be delivered at the same time?

Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at info@svbony.com