Frequently Asked Questions

We recommend that customers place separate orders for free shipping products and non-free shipping products, so as to avoid the problem of unmatched logistics caused by system settlement. If you have any questions during the ordering process, you can feel well to contact us through online chat or email. We will deal with your questions as soon as possible, since it will be our pleasure to improve your shopping experience on our official website.

Due to the different taxation and customs clearance policies of different countries, as well as the impact of exchange rate changes, there may be slight differences. If you have doubts about the price, you can also contact us for additional adjustments.

During the summer sale period of SVBONY official, if your order totals more than $99(excluding shipping costs), you will receive a free SVBONY logo souvenir(such as T-shirts, hats, key chains, etc.). The specific gifts will be sent together with the order products. Since the quantity is limited, the opportunity is rare for everyone. So don't hesitate, place your order now.

Under normal circumstances, this situation may occur when using Sharpcap software, mainly because you have not downloaded the camera driver, please select the latest version of the driver when downloading.

No, SV305 can be connected to computer systems, such as Windows, Linux, Raspberry Pi, etc.

Strictly speaking, they are planetary cameras, which are suitable for planetary imaging; lunar and solar imaging and some bright deep space objects imaging.

Do Debayer processing, the black and white issue just means you need to debayer your video in post processing. Some image acquisition programs, e.g. SharpCap Pro, can be set to debayer your images as you acquire them. If you save the RAW images you can debayer these later using the free program Planetary Imaging PreProcessor (PIPP). Once debayered, you can stack your images in DeepSkyStacker or other programs with image stacking capabilities.

The camera can be recognized, so the camera don't have question and you installed the camera driver right. And you can use it during daytime, so I think it is the software set, like ISO and exposure time. 1）Make sure you find the moon with the finderscope( already did Coaxial alignment) or eyepiece and change the eyepiece to SV305 2）Try Auto exposur time, it can solve most questions. 3）If you still can't do it, use the AstroDMX capture, to check if it is the software compatible questitn. 4）You can upgrad to Win11 if still it is not all the above quesitons.

First adjust the color space to raw8, select GRBG for the color preview, and then adjust the white balance parameters.

This should be because the driver is not installed correctly. Please try to reinstall the latest version of the driver.

If this problem occurs, we can reissue a drying stick to dry the inside of the camera.

Yes, it can work normally.

The time taken to save to the computer is related to the computer configuration. Using USB3.0, it is basically less than 0.05 seconds.

This is related to offset, white balance and saturation, please adjust the parameters again.If there are still problems, please give feedback to N.I.N.A and us.

The new version of the driver is being updated, which will improve this problem.

If it is a prompt message on sharpcap, please ignore it. This message will be prompted to everyone who uses svbony cameras. Since our sdk and drivers are also being updated all the time, most products do not need to update this firmware anymore.

Some precautions are listed below: 1）The computer configuration will affect the speed, and the computer interface needs USB3.0 2）The amount of computer memory and software will also have a certain impact. The less software the computer has, the higher the camera speed will be. 3）Check whether the USB speed is set correctly. Select 2. In addition, select RAW8 or RGB24 as the shooting format, which can reach about 93fps.

Some image acquisition programs, e.g. SharpCap Pro, can be set to debayer your images as you acquire them. If you save the RAW images you can debayer these later using the free program Planetary Imaging PreProcessor (PIPP). Once debayered, you can stack your images in DeepSkyStacker or other programs with image stacking capabilities.

The new version of the driver is being updated, which will improve this problem.

Increase the Gain to 115, when the camera changes to HG mode. Or you can try to download the latest driver.

The driver may not be the latest version and needs to be updated to the latest version of the driver.

You can please use at least 4GB Raspberry Pi,the higher the configuration, the better the effect.